Tree Planting
Toyota Dagupan City, Inc. conducted a tree planting at Mancup, Calasiao, Pangasinan.
About Us
Our Mission, Our Goals
Corporate Profile
TOYOTA DAGUPAN CITY, INC. is a corporation engaged in automotive dealership and distribution of brand new vehicles, genuine spare parts and service repairs. Toyota Dagupan is the eleventh franchise dealer in the country and the first in Northern Luzon. It was incorporated on July 1994 and started its operation on May 15, 1995.
Vision
- To foster market leadership and commitment of excellent service and ultimate Customer Satisfaction.
- Be the leader Automotive dealer in Committing Excellent Service, Ultimate Customer Satisfaction and Environmental Awareness.
Mission
- Strengthen operation and encourage collaboration within branches.
- Achieve dominant customer satisfaction and market share.
- Dedicated to pursue world class service in providing customer needs
- Ensure safety as the first priority in all corporate fundamental activities
- Create a better quality society through meaningful environment awareness and contributions
Philosophy
- No.1 quality in all aspects.
- No.1 in customer satisfaction
- To provide the Highest form of Customer Satisfaction through a unique Toyota way that will surely make the Difference.Where customer’s will realize the feeling of belongingness.
Principles
- Employ continuous improvement by means of challenge and change. (Kaizen)
- Respect people.
- Pursue excellence in customer to the highest standards.
- Adopt a spirit of social responsibilities to our communities and environment.
Our Commitment
Toyota Motor Philippines Corporation (TMP) and its dealer network recognize the important role of the Philippine Competition Commission (PPC) in fostering fair competitions that benefits both Filipino consumers and the national economy.
Since its establishment in 1988, TMP has consistently sought to conduct its business with integrity, transparency, and accountability. While the company maintains that its terms and financing options for the sale of passenger vehicles, as well as its discount and rebate policies, are lawful , it acknowledges without admission of any liability that certain aspects of these practices could be perceived as raising concerns under the competition law. Recognizing the importance of continuous improvement of its business practices, and in line with its responsibility to operate lawfully and uphold the basic tenets of fairness and equity, TMP and its dealer remain committed to strengthening its compliance frame work and ensuring that its conduct remains aligned with the principles of fair and open competition.
TMP and its dealers affirm that compliance with the Philippine Competition Act (PCA), its Implementing Rules and Regulations (IRR), and other applicable laws and regulations is a core component of its corporate governance framework. In line with this, TMP and its dealers underscore its commitment to ethical business practices, consumer welfare, and the prevention of anti- competitive conduct, consistent with the objectives of competition law.
Our Commitment to Our Customers
- Uphold Customer Choice and Promotion of Fair Competition – TMP, its dealers, and their marketing professionals commit to operating in a manner that ensures customers retain the freedom to select their preferred vehicle, financing, and product package. TMP and its dealers explicitly disavow practices such as forced in-house financing, excessive insurance premiums or accessory charges, bundling of additional units, or pricing schemes that exceed the Manufacturer’s Suggested Retail Price (MSRP). Further, TMP commits to implement rebate programs which shall be reasonably non-discriminatory across all dealers and designed in compliance with the competition laws, and ensure that commercial arrangements and engagements respect and promote fair competition and business practices.
- Ensure Transparency – TMP, its dealers, and their marketing professionals commit to providing customers with clear, accurate and accessible information on pricing, payment options, vehicle allocation, delivery timelines, insurance, and accessory options before purchase based on available data. Dealers are expected to avoid any deceptive, misleading, or unfair trade practices in their interactions with the public. Dealers maintain sufficient documentation to demonstrate that customers were informed of their options.
- Uphold Consumer Rights – TMP, its dealers, and their marketing professionals commit to address customer concerns promptly and equitably.
- Comply with Legal and Regulatory Standards – TMP, its Dealers and marketing professionals pledge full adherence to all government regulations.
Corporate Social Responsibility
